1. Data controller

ISAIND S.A.S («ISAIND»), a company incorporated in the Republic of Ecuador, is the controller of personal data collected through isaind.com. Privacy contact: [email protected].

2. Applicable law

We process your data under Ecuador’s Organic Law on Personal Data Protection (LOPDP), its regulations and other applicable rules.

3. Data we collect

Only the data you provide in our forms: name, institution or company, email, phone, city and technical information about your equipment or request. We do not request sensitive data or patient health data; please do not include it in your messages.

4. Purposes and legal basis

Responding to quote, technical-service and general requests (basis: your consent and pre-contractual steps at your request).
Managing the commercial relationship and invoicing, if it proceeds (basis: contract performance and legal obligations).

We do not use your data for marketing without your express consent, and we do not sell it.

5. Recipients and processors

We may rely on technology providers (web hosting, form processing, email) acting as data processors. Some may be located outside Ecuador; in that case, international transfers are made with the safeguards required by the LOPDP.

6. Retention

We keep data as long as needed to handle your request and the commercial relationship, and afterwards for legally required periods.

7. Your rights

You may exercise your rights of access, rectification and update, erasure, objection, portability, restriction of processing and not to be subject to automated decisions, and withdraw your consent, by emailing [email protected]. We will respond within the periods set by the LOPDP. You may also file a complaint with Ecuador’s Superintendency of Personal Data Protection.

8. Security

We apply reasonable technical and organizational measures, such as HTTPS encryption, to protect your data.

9. Cookies

This site does not use tracking or advertising cookies. If analytics tools are added in the future, this policy will be updated and your consent requested where required.

10. Changes

We may update this policy. The current version will always be published on this page.

Privacy policy